Privacy Policy

In this privacy policy, “TRANG FITNESS”, whose registered office is at 265-269 Goswell Road, London, EC1V 7AH. TRANG FITNESS believe in transparency, and are committed to being upfront about privacy practices, including how your personal information is treated. TRANG FITNESS has undertaken an extensive exercise to ensure ongoing compliance with the European Union General Data Protection Regulation (EU GPDR). We have ensured all current business processes and procedures are in line with the GDPR rights and principles and any new processes involving personal information that are implemented will be thoroughly reviewed through a Data Protection Impact Assessment (DPIA) prior to proceeding. 

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communication networks by TRANG FITNESS, as well as describing the types of personal information that TRANG FITNESS may collect about you and the purposes for which this information is used.

1. Accepting the Privacy Policy

2. Information Collected or Received

3. How and why TRANG FITNESS uses your Personal Information

4. Communication from TRANG FITNESS

5. Sharing your Information

6. TRANG FITNESS Retention Policies

8. Staying in Control - Your Rights

9. Privacy Policy Changes

10. Contact


1. ACCEPTING THE PRIVACY POLICY

TRANG FITNESS needs to process your personal information to run their business and provide you with their services. Upon visiting TRANG FITNESS, contacting us by the phone, or visiting the website, (www.trang-fitness.co.uk), you are accepting and consenting to the practices described in this Privacy Policy. We are based in the UK, any personal information held by either or the designated third parties comply with relevant EU GDPR legislations. 


2. INFORMATION COLLECTED OR RECEIVED

TRANG FITNESS collects personal information from Club users, Staff and Suppliers/Sub-contractors to run their business and provide you with their services. This personal information may include the following: name, date of birth, email address, contact number, company name, bank details and credit card details.

TRANG FITNESS also collect the following information:

Sensitive Information

The term "sensitive information" in this context refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs and health Whilst we do not generally collect sensitive information unless it is volunteered by you, we do have a legal requirement to collect health data for the purpose of recording your self-assessment declaring readiness for physical exercise.

Photographs and Identification

Digital

When visiting the TRANG FITNESS website (www.trang-fitness.co.uk) your personal information may be collected, stored and used such as traffic data, location data, web logs, communication data and resources that you access, as well as other personal information detailed above. If you connect to TRANG FITNESS using an external third-party application, such as Facebook and Instagram these websites will have their own privacy statement which we suggest that you read before giving them your personal information. Connecting to TRANG FITNESS via a third-party application or service is optional and at your own discretion.

TRANG FITNESS will only collect the relevant information required for the purposes of processing and will not use this information for any other purpose without obtaining consent.

3. HOW AND WHY TRANG FITNESS USE YOUR PERSONAL INFORMATION

The information in the above, section 2, may be used for the following purposes:

- To carry out TRANG FITNESS’s obligations arising from any contractual agreement;

- To provide you with the information on products or services you request;

- To process payments and maintain accounts and records;

- To prevent crime, fraud and aid in the prosecution of offenders;

- To improve the TRANG FITNESS platform;

- To prevent or detect abuses of the TRANG FITNESS website;

- To create business performance statistics and analysis;

- To enable third parties to carry out technical, logistical, research or other functions on behalf of TRANG FITNESS;

- To send you newsletters and promotions, prize draws, and competitions;

- To conduct surveys and request feedback;

- To notify you about changes to TRANG FITNESS Services, Terms and Conditions, Privacy Policy.  

- To collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using "cookies";

- To read and respond to comments made regarding TRANG FITNESS services.

Other than as set out in this Privacy Policy TRANG FITNESS will not use your personal information for any other purpose without your consent, unless required to do so by law.

4. COMMUNICATION FROM TRANG FITNESS 

On occasion, TRANG FITNESS may need to contact you. Primarily, these messages are delivered by email, text or phone, and every individual’s record is required to keep a valid email address and contact number on file to receive these messages.

In response to enquiries and when communicating with Clients, TRANG FITNESS believeS that the content is relevant, valuable, interesting and beneficial to you. We also believe that you would reasonably expect to receive the type of content that is sent to you as part of your relationship with us. Therefore, our current assessment is that the communication you receive is covered by the lawful basis for processing of ‘Legitimate Interest’ under recital 47 within the GPDR. For all communication sent under the basis of legitimate interest, opt-out options are provided and detailed later within this section.

For all communication where consent is the only legal basis, preferences will be collected in advance.

TRANG FITNESS recognise that you value having control over your own information, so we gives you the choice of editing your communication preferences if you disagree with the above. You may email ptcare.trang@gmail.com with your request.


5. SHARING YOUR INFORMATION

Information about TRANG FITNESS users are an important part to the business and we do not sell it to others. We share client information only as described in this Privacy Policy.

TRANG FITNESS employs other companies and individuals to perform certain functions on our behalf. Examples include e marketing e-mails, analysing data and providing marketing assistance. Third party service providers only have access to the personal information relevant for performing their functions, but will not use it for other purposes. Additionally, they must process the personal information in accordance with this Privacy Policy and as permitted under the EU GDPR. TRANG FITNESS will only disclose personal information to reputable companies and suppliers who process data on our behalf.

Other Websites

TRANG FITNESS website may contain links to other websites that are outside TRANG FITNESS control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from this policy.

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. TRANG FITNESS use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. We also use cookies to allow registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account. Most browsers will allow you to turn off cookies. Please note however that turning off cookies may restrict your use of our website. By continuing to use this site you are agreeing to the use of cookies as detailed within this section.

6. TRANG FITNESS RETENTION POLICIES

TRANG FITNESS has set company retention policies in place and these timescales are set in accordance with any applicable legislation and/or for any agreed legitimate reasons. Where none exists, then we will keep your information for the duration of any Contract that you have entered into with us, and then for a period of 7 years after, at which time all the personal information will be pseudonymised.

After that 7 years duration, we will retain and use your pseudonymised information for the purpose of business statistics and analysis. We can retract this pseudonymisation to the extent necessary to comply with any legal obligations or to resolve disputes


7. STAYING IN CONTROL - YOUR RIGHTS

We understand the importance of data subjects remaining in control of their personal data. We acknowledge the following rights you have under the GDPR, what they mean and how you can exercise them.

The Right to be Informed

This privacy policy states all uses of your personal information and the purposes for processing this information. Should you have any concerns or questions about our privacy policy and practices, then please email ptcare.trang@gmail.com

The Right of Access

You have the right to access information that we hold about you. WE will be happy to provide you with copies of the information you request, please email ptcare.trang@gmail.com.

The Right to Rectification, Restrict Processing, Erasure, and to Object

You can ask TRANG FITNESS at any time to change, amend or pseudonymise the information that we hold about you or restrict ways in which your data may be processed. To pseudonymise the information, or object/request restriction of processing then please email ptcare.trang@gmail.com

Right to Data Portability

You have the right to request that your personal data is transferred by TRANG FITNESS to another organisation (this is called “data portability”). Please contact us at ptcare.trang@gmail.com with the details of what you would like for us to do and we will endeavour to comply with your request. It may not be technically feasible, but we will work with you to try and find a possible solution.

Right to Prevent Automated Decision Making

You have a right to ask TRANG FITNESS to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you so please email any concerns or queries to ptcare.trang@gmail.com


8. PRIVACY POLICY CHANGES

TRANG FITNESS may make slight changes to the Privacy Policy, Terms and Conditions and Club Rules, however, will never materially change policies and practices to make them less protective of member information collected in the past without the consent of affected members. We will display signage with details of any changes to these notices and conditions, but an up to date version will always be available on the website (www.trang-fitness.co.uk ).

9. CONTACT

If you have any questions, comments or concerns about data privacy at TRANG FITNESS please e-mail thorough a description to ptcare.trang@gmail.com and TRANG FITNESS will endeavour to resolve the issue for you.